About Us
Welcome to 360Net, your gateway to high-speed, reliable internet connectivity in the heart of New Zealand! At 360Net, we're not just your run-of-the-mill internet service provider; we're your tech-savvy companions on your digital journey. Here's a comprehensive look at who we are and what we stand for:
Get360FOLLOW US
- 3/3 Cunard Street New Lynn, Auckland
- +6496105800
- support@360net.co.nz
- Working Hours: 08.00Am to 05.00Pm
It’s Faster. It’s
That Simple.
It’s That Simple.
Experience the power of seamless connectivity with HyperNet. Whether you’re streaming, gaming, working from home, or sharing your connection with multiple people, enjoy lightning-fast speeds that keep everyone in your household ahead in the digital world.
Introducing HyperNet
Blazing Speed,
Unmatched Performance
Up to 10x Faster Speeds
Say goodbye to lag. HyperNet provides speeds that are up to 10 times faster than traditional broadband, ensuring you stay connected, no matter the demand
Powerful Connectivity for Everyone
With HyperNet, everyone in your household can stream, game, and work simultaneously – no more fighting over bandwidth.
Seamless Connectivity
Focused Coverage
HyperNet is available in limited areas, bringing exceptional connectivity to those within our service zones. Check availability in your area to experience our high-speed network.
Engineered for Stability and Speed
HyperNet is built on cutting-edge fibre-optic technology, providing a stable and ultra-fast connection that meets the demands of today’s digital world. Experience consistent speeds and reliable performance within our coverage zones.
Low-Latency,
High-Definition Experience
Low-Latency Streaming and Gaming
HyperNet’s infrastructure is optimised to reduce latency, making it ideal for competitive online gaming, where every millisecond counts. This ensures that your actions are registered instantaneously, giving you the edge you need.
Perfect for High-Definition Video
With HyperNet, enjoy seamless video calls and crystal-clear streaming, even in 8K. The low-latency design ensures that your meetings and entertainment are uninterrupted, providing an experience that feels live and in-person.
Experience Hypernet today.
How does
HyperNet compare?
| HyperNet | Regular Fibre | |
|---|---|---|
Max Speed with 360Net HyperNet | Up to 4000 Mbps (4 Gbps) | Up to 1000 Mbps (1 Gbps) |
Low Latency | Optimized for gaming, VR, and 8K streaming | Standard latency, may cause lags in demanding applications |
Symmetrical Speeds | Equal download/upload speeds (e.g. 4000/4000 Mbps) | Varies, often asymmetrical (e.g. 300/100 Mbps) |
Wi-Fi 7 Technology | Available, Tri-band leveraging , smoother connectivity | Typically Dual Band Wi-Fi 5 or 6 |
LAN Ports (Wired Connections) | 2.5GBPS port for ultra-fast wired connections | 1 Gbps standard LAN ports |
Future-Proof Technology | Built for next-gen applications, including 8K video, VR, and IoT | May require upgrades as technology evolves |
Multi-Device Optimisation | Optimised for numerous devices connected simultaneously | Varies, often struggles with high device load |
Max Speed
Hypernet
Up to 4000 Mbps (4 Gbps)
Regular Fibre
Up to 1000 Mbps (1 Gbps)
Low Latency
Hypernet
Optimized for gaming, VR, and 8K streaming
Regular Fibre
Standard latency, may cause lags in demanding applications
Symmetrical Speeds
Hypernet
Equal download/upload speeds (e.g. 4000/4000 Mbps)
Regular Fibre
Varies, often asymmetrical (e.g. 300/100 Mbps)
Wi-Fi 7 Technology
Hypernet
Available, Tri-band leveraging 6GHz band for faster, smoother connectivity
Regular Fibre
Typically Dual Band Wi-Fi 5 or 6
LAN Ports (Wired Connections)
Hypernet
3x 2.5 Gbps LAN ports for ultra-fast wired connections
Regular Fibre
1 Gbps standard LAN ports
Future-Proof Technology
Hypernet
Built for next-gen applications, including 8K video, VR, and IoT
Regular Fibre
May require upgrades as technology evolves
Multi-Device Optimisation
Hypernet
Optimised for numerous devices connected simultaneously
Regular Fibre
Varies, often struggles with high device load
HyperNet FAQs
What Is HyperNet?
HyperNet is the next generation of ultra-fast broadband, offering significantly higher speeds and better performance compared to standard fibre. It provides enhanced download and upload speeds, low latency, and improved reliability, making it ideal for households and businesses with high data demands.
Where is HyperNet available?
HyperNet is not available everywhere. You can check the availability in your area by entering your address in our address search tool on the 360Net website.
What is Wi-Fi 7?
Wi-Fi 7 is the latest wireless networking technology that offers faster speeds, lower latency, and better performance compared to previous Wi-Fi standards. It supports the 6GHz band, providing more bandwidth and reducing interference from other devices.
What are the benefits of Wi-Fi 7?
✔ Higher speeds: Up to 4x faster than Wi-Fi 6..
✔ Lower latency: Improved real-time performance for gaming and video calls.
✔ Better coverage: Enhanced range and signal strength for larger homes and offices.
✔ Supports more devices: Handles multiple connected devices without compromising on speed or performance.
What equipment do I need to get the best speed with HyperNet?
To get the best performance from your HyperNet connection, we recommend the following equipment:
✔ <Wi-Fi 7 compatible router: To fully leverage HyperNet’s speeds, you’ll need a router that supports Wi-Fi 7. This will ensure you get the most out of your Hyperfibre connection.
✔ Ethernet cable: For a more stable and faster connection, especially for high-demand activities like gaming or streaming, we recommend connecting directly to your router with an Ethernet cable.
✔ Router rental options:If you don’t have a Wi-Fi 7 router, 360Net offers rental options for Wi-Fi 7 routers to ensure you get the best performance.
If you prefer to use your own router, please ensure it supports Wi-Fi 7 for the best speed and performance. Our support team can help you verify compatibility if you’re unsure.
Can I use my own router?
Yes, you can use your own router, as long as it is compatible with HyperNet’s connection and supports Wi-Fi 7 for optimal performance. However, to ensure you get the best speeds and service, we recommend using a Wi-Fi 7 compatible router. If you’re unsure whether your router is compatible, feel free to reach out to our support team for assistance.
What HyperNet plans does 360Net offers
360Net offers the following HyperNet plans:
✔ HyperNet 2000/2000: $104.99 per month
✔ HyperNet 4000/4000: $144.99 per month
What is the average speed I can expect with HyperNet?
The average download and upload speeds for HyperNet are as follows:
✔ HyperNet 2000/2000: 2000 Mbps download and 2000 Mbps upload
✔ HyperNet 4000/4000: 4000 Mbps download and 4000 Mbps upload
Actual speeds may vary based on network conditions and other factors.
I’m not getting the HyperNet speed I was promised. What should I do?
If you’re not experiencing the promised speeds, please check the following:
✔ Router compatibility: Ensure your router supports Wi-Fi 7 for maximum performance. If you’re using an older router, we recommend upgrading to a Wi-Fi 7 compatible model.
✔ Connection type: For the fastest speeds, we recommend using a wired Ethernet connection, especially for activities like gaming or large file downloads.
✔ Proximity to router: If you’re using Wi-Fi, make sure you’re within range of the router and that there are no obstructions or interference, such as thick walls or other electronic devices.
✔ Network congestion: If multiple devices are connected to your network, it could impact your speed. Try disconnecting some devices to see if the speed improves. If you’ve checked these factors and are still experiencing slow speeds, please contact our Technical Support Team so we can troubleshoot and resolve the issue.
What should I do if I experience slow speeds during peak hours?
During peak hours, you may experience slower speeds due to increased demand. If the slow speeds persist, contact customer support so we can investigate and address any ongoing issues.
What do I do if my service is interrupted or goes down?
If your service is interrupted, first check your equipment and internet connection. If the issue persists, please contact our customer support team to report the problem, and we will assist you in resolving it as quickly as possible.
Is HyperNet secure for online activities?
Yes! HyperNet provides a secure connection for all your online activities. We also recommend using a firewall and up-to-date antivirus software for added protection.
How can I check my internet speed?
You can check your current internet speed using various speed test tools available online (such as Speedtest.net). For the most accurate results, make sure you’re connected directly via Ethernet cable or in close proximity to your Wi-Fi router.
What is the time frame for setting up my HyperNet connection?
The installation of your HyperNet connection typically takes between 4 to 5 weeks. While waiting for your HyperNet Box to be installed, we can offer an interim connection with speeds of 900/500 Mbps, provided a fibre box is available. For more details or to arrange an interim connection, please contact our customer support team.
Will I experience downtime during the installation of HyperNet?
There might be a brief period of downtime during installation as we set up the connection, but we strive to minimize this and will inform you in advance.
Do you have any specials?
To check out the latest offers and promotions, please contact our sales team at 0800360NET, via email at sales@360net.co.nz, or you can also use our live chat feature on our website.
Are there any additional fees?
There are no standard connection fees for HyperNet plans. However, there may be additional fees for router rental, router postage delivery, and early termination. Please refer to our terms and conditions for more details.
What is the contract term for HyperNet plans?
Is there an exit fee if I cancel my plan early?
Yes, an exit fee of $249 applies if you cancel your HyperNet plan before the end of the 12-month contract period.
When should I cancel with my current provider?
You need to cancel your current internet service before switching to HyperNet. Please contact your current provider directly to cancel your service and ensure billing and service are stopped. We do not have the authority to cancel your service on your behalf.
How Do I Set Up My HyperNet Connection?
Our installation team will assist you in setting up your HyperNet connection. You will also receive a setup guide to help connect your devices to the network. For the best experience, we recommend using the rental routers provided by 360Net.
