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How to Configure BYOD Routers/Modems?

Optimising Your Personal Router Configuration with 360Net’s Expertise

Embracing the flexibility of bringing your own router to our broadband network is a seamless process with 360Net. Before diving in, ensure your chosen device is compatible with your selected plan to guarantee a smooth experience.

For those who have acquired their own device, it’s crucial to verify DHCP authentication and VLAN tagging support. Refer to the manufacturer’s website for detailed information.

Should you prefer the convenience of obtaining a router from us, reach out, and we’ll facilitate the setup of our latest Wifi 6 router for an outright charge, coupled with a one-off charge of $14.99 for postage and handling.

Elevate your broadband experience with 360Net’s personalised touch – because your connectivity matters!

Setting up your Fibre Connection manually? Use these settings

  • WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
  • 802.1Q: Enabled
  • VLAN ID (802.1Q): 10
  • 802.1P (Priority): 0
  • IP Version: IPv4 or IPv6
  • MTU Size: 1492 or 1500
  • NAT: Enabled
  • NAT: Enabled

If you need help setting up your own router, we recommend that you refer to the router manufacturer’s user manual or take a 360Net’s router instead which comes pre-configured for your convenience.

FAQ’s

  • My BYO router doesn't work, what can I do?
    If you're on our Open Term Plan, you can always purchase a 360Net router outright from us for a one-off cost plus $14.99 postage and handling. The one-off cost will be based on the type of modem you choose. Please contact us to go through the router options available.
  • What is Fiber Optic Internet, and why is it better?
    Fiber optic internet is a type of internet connection that uses thin strands of glass or plastic to transmit data via light signals. It offers significant advantages over traditional copper-based connections, including faster speeds, higher reliability, and lower latency. Fiber optics enable us to provide you with lightning-fast, seamless internet experiences.
  • What internet plans does 360Net offer?
    360Net offers a range of internet plans to meet the diverse needs of our customers. Our plans vary in speed, price, and features, catering to casual users, gamers, home-based professionals, and businesses. Explore our website for detailed plan information or contact us for personalised assistance in choosing the right plan for you.
  • How do I check if 360Net is available in my area?
    You can quickly check the availability of 360Net's services in your area by visiting our website and using our online availability checker. Simply enter your address, and we'll let you know if we can connect you to our high-speed network.
  • Do I need a router for 360Net service?
    Yes, you will need a router to use 360Net's services. You can either buy one from us or use your own compatible equipment. Our customer support team can provide you with a list of recommended devices if needed.
  • Why Should You Buy Your Router from 360Net?
    Renting a router is like having a never-ending subscription to yesterday's technology, and who wants that when you can own tomorrow's gear today? By buying your router from us, you get the latest and greatest in connectivity technology right at your fingertips. Plus, it's like owning a magic wand for your internet experience. You can customise your setup, personalise your network, and wave goodbye to rental fees forever. Your internet, your way.

    And the best part? You won't be tethered to someone else's modem, literally or figuratively. It's all about freedom, speed, and control, and that's what we're here to deliver.

    So, take the plunge, invest in your digital future, and embrace the quirkiest side of tech ownership. Buy your modem or router from 360Net and be the master of your own digital destiny.
  • How long does the connection take?
    If you already have a Fibre Box (ONT) installed, we'll schedule the transfer of your connection for the requested go-live date. Smooth and hassle-free, just the way you like it.

    But if you don't have a Fibre Box (ONT) in place, no worries! We'll take care of that for you. We'll send a request to the Local Fibre Company (LFC), such as Chorus, Enable, and others, to get that essential Fibre Box installed. Just keep in mind that the standard installation process can take anywhere from 3 to 5 weeks. Patience is a virtue, and we promise it's worth the wait for blazing-fast internet!
  • How can I pay my 360Net bill?
    We offer multiple payment methods,you can choose the payment method that's most convenient for you. Please contact our customer care team if you are unable to find the pay now button on our website.
  • What happens if I experience technical issues or need support?
    Our dedicated customer support team is available to assist you. You can reach us through phone, email, or our online chat. We're here to address technical issues, answer your questions, and provide the support you need.
  • Do you provide tech support on all modems?
    If you've purchased router from 360Net, we've got your back! Our dedicated technical support team is ready to assist you with any questions or issues you may encounter. We're here to ensure your internet experience is smooth and hassle-free.

    However, please note that we do not provide technical support for modems or routers that customers bring on their own (BYOD). So, if you've chosen to bring your own equipment, you'll be the tech whiz in charge. It's all about keeping things simple and clear.

    Rest assured, if you've got our gear, you've got our support. And if you're rocking your own equipment, you're the captain of your tech ship!
  • How can I upgrade or change my internet plan with 360Net?
    If you wish to upgrade or change your plan, simply contact our customer support team. We'll assist you in selecting the plan that best suits your needs and guide you through the process of making the switch.
  • Why Choose 360Net's Pay Monthly Upfront Internet Service Over Pay Monthly?
    We get it; life's more exciting when it's 'Pay Upfront Monthly'! Here's why you should choose 360Net's 'Pay Upfront Monthly' internet service and how it adds a bit of zest to your online world: With a 'Pay Upfront Monthly' connection, there are no surprises at the end of the month. You pay upfront, and you know exactly what you're getting. No hidden fees, no unexpected charges, just complete transparency. It's like knowing the plot twist before it happens – only without the drama! 'Pay Upfront Monthly' internet is all about freedom and flexibility. You're not locked into a long-term contract, and you have the power to decide when and how you want to renew your plan. It's like having your own digital playground – you choose the games and the rules. In a nutshell, 'Pay Upfront Monthly' is about peace of mind and the satisfaction of being in control. With 360Net's 'Pay Upfront Monthly' internet service, it's all about embracing the quirkiest side of digital freedom
  • Is 360Net a New Zealand owned and operated company?
    Yes, we are proud to be a 100% New Zealand owned internet service provider. Our commitment to local ownership allows us to better understand and serve the unique needs of our communities.

    360Net is committed to providing transparent and reliable internet services. If you have any additional questions or need further assistance, please feel free to get in touch with us. We're here to ensure your internet experience is exceptional.

FAQ’s

  • My BYO router doesn't work, what can I do?
    If you're on our Open Term Plan, you can always purchase a 360Net router outright from us for a one-off cost plus $14.99 postage and handling. The one-off cost will be based on the type of modem you choose. Please contact us to go through the router options available.
  • What is Fiber Optic Internet, and why is it better?
    Fiber optic internet is a type of internet connection that uses thin strands of glass or plastic to transmit data via light signals. It offers significant advantages over traditional copper-based connections, including faster speeds, higher reliability, and lower latency. Fiber optics enable us to provide you with lightning-fast, seamless internet experiences.
  • What internet plans does 360Net offer?
    360Net offers a range of internet plans to meet the diverse needs of our customers. Our plans vary in speed, price, and features, catering to casual users, gamers, home-based professionals, and businesses. Explore our website for detailed plan information or contact us for personalised assistance in choosing the right plan for you.
  • How do I check if 360Net is available in my area?
    You can quickly check the availability of 360Net's services in your area by visiting our website and using our online availability checker. Simply enter your address, and we'll let you know if we can connect you to our high-speed network.
  • Do I need a router for 360Net service?
    Yes, you will need a router to use 360Net's services. You can either buy one from us or use your own compatible equipment. Our customer support team can provide you with a list of recommended devices if needed.
  • Why Should You Buy Your Router from 360Net?
    Renting a router is like having a never-ending subscription to yesterday's technology, and who wants that when you can own tomorrow's gear today? By buying your router from us, you get the latest and greatest in connectivity technology right at your fingertips. Plus, it's like owning a magic wand for your internet experience. You can customise your setup, personalise your network, and wave goodbye to rental fees forever. Your internet, your way.

    And the best part? You won't be tethered to someone else's modem, literally or figuratively. It's all about freedom, speed, and control, and that's what we're here to deliver.

    So, take the plunge, invest in your digital future, and embrace the quirkiest side of tech ownership. Buy your modem or router from 360Net and be the master of your own digital destiny.
  • How long does the connection take?
    If you already have a Fibre Box (ONT) installed, we'll schedule the transfer of your connection for the requested go-live date. Smooth and hassle-free, just the way you like it.

    But if you don't have a Fibre Box (ONT) in place, no worries! We'll take care of that for you. We'll send a request to the Local Fibre Company (LFC), such as Chorus, Enable, and others, to get that essential Fibre Box installed. Just keep in mind that the standard installation process can take anywhere from 3 to 5 weeks. Patience is a virtue, and we promise it's worth the wait for blazing-fast internet!
  • How can I pay my 360Net bill?
    We offer multiple payment methods,you can choose the payment method that's most convenient for you. Please contact our customer care team if you are unable to find the pay now button on our website.
  • What happens if I experience technical issues or need support?
    Our dedicated customer support team is available to assist you. You can reach us through phone, email, or our online chat. We're here to address technical issues, answer your questions, and provide the support you need.
  • Do you provide tech support on all modems?
    If you've purchased router from 360Net, we've got your back! Our dedicated technical support team is ready to assist you with any questions or issues you may encounter. We're here to ensure your internet experience is smooth and hassle-free.

    However, please note that we do not provide technical support for modems or routers that customers bring on their own (BYOD). So, if you've chosen to bring your own equipment, you'll be the tech whiz in charge. It's all about keeping things simple and clear.

    Rest assured, if you've got our gear, you've got our support. And if you're rocking your own equipment, you're the captain of your tech ship!
  • How can I upgrade or change my internet plan with 360Net?
    If you wish to upgrade or change your plan, simply contact our customer support team. We'll assist you in selecting the plan that best suits your needs and guide you through the process of making the switch.
  • Why Choose 360Net's Pay Monthly Upfront Internet Service Over Pay Monthly?
    We get it; life's more exciting when it's 'Pay Upfront Monthly'! Here's why you should choose 360Net's 'Pay Upfront Monthly' internet service and how it adds a bit of zest to your online world: With a 'Pay Upfront Monthly' connection, there are no surprises at the end of the month. You pay upfront, and you know exactly what you're getting. No hidden fees, no unexpected charges, just complete transparency. It's like knowing the plot twist before it happens – only without the drama! 'Pay Upfront Monthly' internet is all about freedom and flexibility. You're not locked into a long-term contract, and you have the power to decide when and how you want to renew your plan. It's like having your own digital playground – you choose the games and the rules. In a nutshell, 'Pay Upfront Monthly' is about peace of mind and the satisfaction of being in control. With 360Net's 'Pay Upfront Monthly' internet service, it's all about embracing the quirkiest side of digital freedom
  • Is 360Net a New Zealand owned and operated company?
    Yes, we are proud to be a 100% New Zealand owned internet service provider. Our commitment to local ownership allows us to better understand and serve the unique needs of our communities.

    360Net is committed to providing transparent and reliable internet services. If you have any additional questions or need further assistance, please feel free to get in touch with us. We're here to ensure your internet experience is exceptional.
  • What Is Hyperfibre?
    Hyperfibre is the next generation of ultra-fast broadband, offering significantly higher speeds and better performance compared to standard fibre. It provides enhanced download and upload speeds, low latency, and improved reliability, making it ideal for households and businesses with high data demands.
  • What is Fiber Optic Internet, and why is it better?
    ✔ Ultra-fast speeds: Up to 4000 Mbps download and upload speeds.

    ✔ Low latency: Ideal for gaming, video conferencing, and other real-time applications.

    ✔ Unlimited data: No data caps, so you can use as much internet as you need.

    ✔ High-performance router: Ensures maximum speed and connectivity.
  • Where is Hyperfibre available?
    Hyperfibre is not available everywhere. You can check the availability in your area by entering your address in our address search tool on the 360Net website.
  • What is Wi-Fi 7?
    Wi-Fi 7 is the latest wireless networking technology that offers faster speeds, lower latency, and better performance compared to previous Wi-Fi standards. It supports the 6GHz band, providing more bandwidth and reducing interference from other devices.
  • What are the benefits of Wi-Fi 7?
    ✔ Higher speeds: Up to 4x faster than Wi-Fi 6.

    ✔ Lower latency: Improved real-time performance for gaming and video calls.

    ✔ Better coverage: Enhanced range and signal strength for larger homes and offices.

    ✔ Supports more devices: Handles multiple connected devices without compromising on speed or performance.
  • Do I Need A New Router For Hyperfibre?
    Yes, to take full advantage of Hyperfibre, you will need a compatible router. 360Net offers rental options for Wi-Fi 7 routers to ensure you get the best performance from your Hyperfibre connection.
  • What Hyperfibre Plans Does 360Net Offer?
    360Net offers the following Hyperfibre plans:

    ✔ Supersonic 2000/2000: $119.99 per month

    ✔ Lightning Wi-Fi 7 4000/4000: $139.99 per month
  • Do You Have Any Specials?
    To check out the latest offers and promotions, please contact our sales team at 0800360NET, via email sales@360net.co.nz or you can also use our live chat feature on website.
  • Are There Any Additional Fees?
    There are no standard connection fees for Hyperfibre plans. However, there may be additional fees for router rental, router postage delivery, and early termination. Please refer to our terms and conditions for more details.
  • Can I Use My Own Router?
    Yes, you can use your own router. However, some routers may not be compatible with Hyperfibre. We highly recommend using the rental routers provided by 360Net to ensure optimal performance and compatibility.
  • What Is The Contract Term For Hyperfibre Plans?
    All Hyperfibre plans require a minimum 12-month contract.
  • Is There An Exit Fee If I Cancel My Plan Early?
    Yes, an exit fee of $299 applies if you cancel your Hyperfibre plan before the end of the 12-month contract period.
  • What Is The Average Speed I Can Expect With Hyperfibre?
    The average download and upload speeds for Hyperfibre are as follows:

    ✔ Supersonic 2000/2000: 2000 Mbps download and 2000 Mbps upload

    ✔ Lightning Wi-Fi 7 4000/4000: 4000 Mbps download and 4000 Mbps upload

    Actual speeds may vary based on network conditions and other factors.
  • What Type Of Activities Can I Do With Hyperfibre?
    Hyperfibre is ideal for a wide range of activities, including:

    ✔ 8k video streaming
    ✔ Video conferencing
    ✔ Online gaming with low latency
    ✔ Handling multiple connected devices simultaneously
    ✔ Downloading and uploading large files quickly
  • How Do I Set Up My Hyperfibre Connection?
    Our installation team will help set up your Hyperfibre connection. You will also receive a setup guide to assist with connecting your devices to the network. For the best experience, we recommend using the rental routers provided by 360Net.