Fiber optic internet is a type of internet connection that uses thin strands of glass or plastic to transmit data via light signals. It offers significant advantages over traditional copper-based connections, including faster speeds, higher reliability, and lower latency. Fiber optics enable us to provide you with lightning-fast, seamless internet experiences.

360Net offers a range of internet plans to meet the diverse needs of our customers. Our plans vary in speed, price, and features, catering to casual users, gamers, home-based professionals, and businesses. Explore our website for detailed plan information or contact us for personalised assistance in choosing the right plan for you.

You can quickly check the availability of 360Net's services in your area by visiting our website and using our online availability checker. Simply enter your address, and we'll let you know if we can connect you to our high-speed network.

Yes, you will need a router to use 360Net's services. You can either buy one from us or use your own compatible equipment. Our customer support team can provide you with a list of recommended devices if needed.

Renting a router is like having a never-ending subscription to yesterday's technology, and who wants that when you can own tomorrow's gear today? By buying your router from us, you get the latest and greatest in connectivity technology right at your fingertips. Plus, it's like owning a magic wand for your internet experience. You can customise your setup, personalise your network, and wave goodbye to rental fees forever. Your internet, your way. And the best part? You won't be tethered to someone else's modem, literally or figuratively. It's all about freedom, speed, and control, and that's what we're here to deliver. So, take the plunge, invest in your digital future, and embrace the quirkiest side of tech ownership. Buy your modem or router from 360Net and be the master of your own digital destiny.

If you already have a Fibre Box (ONT) installed, we'll schedule the transfer of your connection for the requested go-live date. Smooth and hassle-free, just the way you like it. But if you don't have a Fibre Box (ONT) in place, no worries! We'll take care of that for you. We'll send a request to the Local Fibre Company (LFC), such as Chorus, Enable, and others, to get that essential Fibre Box installed. Just keep in mind that the standard installation process can take anywhere from 3 to 5 weeks. Patience is a virtue, and we promise it's worth the wait for blazing-fast internet!

We offer multiple payment methods,you can choose the payment method that's most convenient for you. Please contact our customer care team if you are unable to find the pay now button on our website.

Our dedicated customer support team is available to assist you. You can reach us through phone, email, or our online chat. We're here to address technical issues, answer your questions, and provide the support you need.

If you've purchased router from 360Net, we've got your back! Our dedicated technical support team is ready to assist you with any questions or issues you may encounter. We're here to ensure your internet experience is smooth and hassle-free.
However, please note that we do not provide technical support for modems or routers that customers bring on their own (BYOD). So, if you've chosen to bring your own equipment, you'll be the tech whiz in charge. It's all about keeping things simple and clear.
Rest assured, if you've got our gear, you've got our support. And if you're rocking your own equipment, you're the captain of your tech ship!

If you wish to upgrade or change your plan, simply contact our customer support team. We'll assist you in selecting the plan that best suits your needs and guide you through the process of making the switch.

We get it; life's more exciting when it's 'Pay Upfront Monthly'! Here's why you should choose 360Net's 'Pay Upfront Monthly' internet service and how it adds a bit of zest to your online world: With a 'Pay Upfront Monthly' connection, there are no surprises at the end of the month. You pay upfront, and you know exactly what you're getting. No hidden fees, no unexpected charges, just complete transparency. It's like knowing the plot twist before it happens – only without the drama! 'Pay Upfront Monthly' internet is all about freedom and flexibility. You're not locked into a long-term contract, and you have the power to decide when and how you want to renew your plan. It's like having your own digital playground – you choose the games and the rules. In a nutshell, 'Pay Upfront Monthly' is about peace of mind and the satisfaction of being in control. With 360Net's 'Pay Upfront Monthly' internet service, it's all about embracing the quirkiest side of digital freedom

Yes, we are proud to be a 100% New Zealand owned internet service provider. Our commitment to local ownership allows us to better understand and serve the unique needs of our communities.
360Net is committed to providing transparent and reliable internet services. If you have any additional questions or need further assistance, please feel free to get in touch with us. We're here to ensure your internet experience is exceptional.